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APPEARANCE: Interface

The Interface section controls how your chatbot communicates with visitors.

Open your agent, then go to Appearance → Interface in the left sidebar.

Agent Name: The name your visitors see at the top of the chat window. Give it a name that fits your brand — it's the first thing people read.

The agent name used to live on a separate General screen, which has been removed. You can also rename an agent from the identity block at the top of the left sidebar, using the pencil icon.

Greeting Message: This is the first message shown when someone opens the chatbot. Example:\ "Hello! 👋 How can I help you today?"

Greeting Message Display: Customize where the greeting message should be displayed. There are three options:

  1. In Chat Only\ The message is shown only inside the chatbot, after it has been opened.
  2. Above Chat Icon\ The message appears above the chatbot icon (before opening the chatbot) and is also visible inside the chatbot.
  3. Above Chat Icon (Delayed)\ The message appears above the chatbot icon after a delay. You can set the delay time (in minutes), and the message will pop up accordingly.

  • Quick Messages : Add predefined question snippets that users can click on, so they don't have to type their queries manually.

  • Fallback Message: This appears when the chatbot doesn't understand a question. Example:\ "I don't have an answer for that yet. Can you rephrase your question?"

  • Follow-up Message: This pop-up message appears when a user has been inactive for more than 1 minute. You can fully customize the text to suit your bot's tone and context.

  • Input Placeholder: This sets the default placeholder value in the message box.

  • Footer Text: Customize how your footer appears.\ Update the footer message to reflect your industry.\ Example : if you're a doctor, you could write: "These are AI-generated responses provided for assistance. Please review important details carefully before relying on them."\ Note: Custom footer text is available on every plan — Free Full Access, Essential, Business and Enterprise.

These settings ensure your bot always responds — even if it doesn't know the exact answer — and keeps the conversation flowing.