Contact Support¶

If you’ve tried troubleshooting but still need help, AI Bot Kit’s support team is here to assist you.

How to Reach Support¶

1. From Your Dashboard
   • Log in to your AI Bot Kit account.
   • In the sidebar, click Help Center / Support.
   • Submit your issue directly from there.
2. Email Support
   • You can also email our support team (📧 support@aibotkit.io).
   • Include your account email, chatbot ID, and a brief description of the problem.
3. Bug Report (Free Plan)
   • Free plan users can submit bug reports via the dashboard.
   • Our team reviews them regularly and provides fixes in upcoming updates.

What to Include in Your Request¶

To help us solve your issue faster, please provide:

• Your Account Email (used to sign up)
• Chatbot ID (found in your embed code or dashboard)
• Description of the Issue (what’s not working, error messages, screenshots if possible)
• Steps Already Tried (e.g., cleared cache, replaced code)

Support Availability¶

• Free Full Access → Bug report only (no guaranteed response time)
• Essential → Email support, plus help to install and train your chatbot
• Business → Priority support with faster response times
• Enterprise → Priority support with an SLA and a dedicated success manager

⚡ Tip: Check the Documentation and FAQs first — most issues (like chatbot not showing or embed block not working) can be resolved instantly without waiting for support.