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Add-ons

Learn how to buy extra message credits and storage on top of your plan — one-time top-ups on Free Full Access, and add-ons on paid plans.

Add-ons let you add message credits or storage without moving to a bigger plan. If you're happy with your plan but sometimes need more, an add-on is the simple fix.

There are two kinds, depending on your plan:

Your plan What you buy How it works
Free Full Access One-time credit top-ups A single purchase added straight to your balance. Not a subscription. Buy again any time.
Essential / Business Add-ons Extra message credits or extra storage, billed monthly or yearly.

Free plan users: You don't need to upgrade to get more credits — use the one-time credit top-ups below. Add-ons are for paid plans only.

Free Plan: One-Time Message Top-Ups

On the Free Full Access plan, your 100 credits are a one-time allowance that never resets. When you run low, buy a one-time top-up — no subscription, and you can buy again whenever you need to.

Top-up Price
50 credits $9 (one time)
100 credits $18 (one time)
Add credits top-up dialog
The "Add credits" dialog on the Plans & Billing page

How to buy a top-up:

  1. Go to Settings → Plans & Billing in your dashboard.
  2. In the Current Plan box, click Add credits. (You'll also find Add credits in the top header.)
  3. Use + / − to choose 50 credits ($9) or 100 credits ($18).
  4. Click Buy 50 credits — $9 (or Buy 100 credits — $18) → you'll go to a secure Stripe Checkout page.
  5. (Optional) Enter a coupon code in the Add promotion code field to apply a discount.
  6. Pay by card. Your credits are added automatically when you return to the dashboard.

Coupon codes work on top-ups. Add your code in the Add promotion code box on the Stripe Checkout page before paying.

For full details of the free plan, see Free Full Access Plan.

Add-ons (Paid Plans)

On Essential and Business, you can add extra capacity at any time, monthly or yearly:

Add-on What It Gives You Per Pack
Extra message credits More message credits every month. Use them with any AI model. +1,000 credits
Extra storage More storage for pages, files and Q&A across your chatbots +5M characters

Example

You're on the Essential plan (2,000 credits a month, 20M characters of storage). You expect a busy season and need about 3,500 credits a month. Instead of upgrading, you add 2 packs of Extra message credits (+2,000 credits), giving you 4,000 credits a month.

How to Buy an Add-on

  1. Log into your AI Bot Kit dashboard.
  2. In the left sidebar, go to Settings, then open the Plans & Billing tab.
  3. Use the Monthly / Yearly switch near the top of the page to choose how the add-on is billed.
  4. Scroll to the Add-ons cards.
  5. On Extra message credits or Extra storage, click Get add-on.
  6. The first time, you'll go to a secure Stripe Checkout page to pay. If you already have that add-on, you'll be asked to confirm, and one more pack is added to it.
The add-on cards on the Plans & Billing page
The add-on cards on the Plans & Billing page

On the Free Full Access plan, the add-on cards show See plans instead of Get add-on — add-ons need an Essential or Business plan.

Pricing

Each add-on card shows its price. It follows the page's Monthly / Yearly switch:

Add-on Monthly Yearly
Extra message credits (per 1,000 credits a month) $15/month $150/year
Extra storage (per 5M characters) $10/month $100/year

Each click on Get add-on adds one pack. Need more? Click it again.

How Billing Works

The Plans & Billing page tells you, just above the add-on cards, exactly how your add-on will be billed:

  • Same billing as your plan (for example, a monthly add-on on a monthly plan) — the add-on renews with your plan, and you only pay for the days until your plan's next renewal date.
  • Different billing from your plan (for example, a yearly add-on on a monthly plan) — the add-on is billed separately: the full price today, then every month or year from the day you add it.

Managing Your Add-ons

View Active Add-ons

On the Plans & Billing page, in the Add-ons section, you'll see:

  • Your active add-on bonuses (extra credits a month, extra storage)
  • Each active add-on, how many packs you have, and when it renews or ends

Cancel an Add-on

  1. Go to Settings → Plans & Billing and scroll to Add-ons.
  2. Find the active add-on you want to remove.
  3. Click the ✕ button next to it.
  4. Click Cancel Add-on to confirm.

If you cancel your plan, your add-ons stop renewing too. Resuming a cancelled plan doesn't bring its add-ons back — add them again if you still need them.

Tips for Using Add-ons

  • Use add-ons for busy periods. If you only need extra capacity for a while, an add-on can cost less than upgrading your plan.
  • Monitor your usage. Check your credits and storage on the Plans & Billing page to decide if an add-on makes sense.
  • Combine add-ons. You can have extra credits and extra storage at the same time.

Troubleshooting

I don't see a "Get add-on" button

  • Add-ons are for Essential and Business plans. On the Free Full Access plan, use the one-time Add credits top-up in your Current Plan box instead (see above).
  • If your plan is cancelled, you can't add new add-ons.

My add-on purchase failed

  • Make sure your payment card is up to date.
  • Try again in a few minutes. If it keeps failing, contact support.

How Add-on Credits Work

Add-on credits work exactly like your plan's own credits — they're added to your monthly allowance. If your plan includes 2,000 credits a month and you add 2 packs of Extra message credits (+2,000), you have 4,000 credits a month. How many credits a reply uses depends on your chatbot's AI model — see Message Credits & AI Models.