Key Features¶
Try everything for free. Every feature below is unlocked on the Free Full Access plan that new accounts start on — no credit card required. You're only limited by the one-time 100 message credits.
Key Features of AI Botkit¶
| Feature Category | Included Features |
|---|---|
| 🎯 AI Assistant | Custom bot instructions, Professional/Friendly/Casual tone, 70+ languages, Timezone support |
| 🔄 Lead Management | Contact forms, Lead tracking, Leads table, Email lead notifications, Lead export |
| 📚 Knowledge Base | Document upload (PDF, TXT, MD), Website scraping & crawling, Plain text, Q&A pairs, WordPress auto-sync, URL resync |
| 💬 Conversation Features | Welcome/greeting messages, Quick messages, Fallback handling, Follow-up messages, Input placeholder, Custom footer text, Persistent chat history |
| 🔌 Integrations & Channels | WhatsApp, Instagram, Telegram, Slack, Discord, Google Chat, WordPress plugin, Webhooks, Custom AI actions |
| 👤 Human Handover | Omni-channel handover (Email, WhatsApp, Instagram, Telegram, Messenger), Live chat takeover (per-session AI kill switch), 24-hour window alerts |
| 📊 Analytics & Insights | Conversation analytics, Messages & characters usage, Daily active users, Performance metrics, Data export |
| 🎨 Customization | Pre-made themes, Customizable appearance, Custom colors & fonts, Bot avatar, Widget position, Sharable chatbot page |
| 🔐 Security & Compliance | Banned words filter, IP blocking, AES-256-GCM message encryption, GDPR-ready |
| 🚀 Deployment | Chat widget, Embed on page, WordPress plugin, Direct share link -- deploy anywhere within minutes |
Popular Use Cases¶
1️⃣ Instant Customer Support\ Answer customer queries 24/7, reduce support tickets, and provide quick help even when your team is offline.
2️⃣ Sales Assistant\ Guide visitors with smart product or service recommendations, answer pre-purchase questions, and increase conversions.
3️⃣ Enhance User Experience\ Help users find information quickly, keep them engaged on your site, and reduce bounce rates.
4️⃣ Save Time & Resources\ Automate repetitive conversations, scale support without adding staff, and free your team to focus on high-value work.
5️⃣ Omni-channel Customer Engagement\ Connect with customers on their favorite messaging apps -- WhatsApp, Telegram, Instagram, Slack, Discord, and Google Chat.
6️⃣ Live Chat Takeover\ Disable AI for a specific session and reply directly from your dashboard, preserving full conversation context. Available on the Free Full Access, Business and Enterprise plans.