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Chatbot Not Showing

If you’ve embedded your AI Bot Kit code but your chatbot is not appearing, don’t worry. This is a common issue and usually easy to fix.

1. Check if You Saved Your Bot

  • After setup, make sure you clicked Save Chatbot in the dashboard.
  • Unsaved bots won’t generate a valid embed code.

2. Verify Embed Code Placement

  • Copy the embed code from DEPLOY → Publish.
  • Ensure it’s pasted in the correct location:
    • Site-wide → Place in your site’s footer or header (via code injection).
    • Single page → Paste into a Custom HTML or Embed block.
  • Double-check that no part of the code is missing.

3. Clear Browser Cache

  • Sometimes browsers load an older cached version of your site.
  • Clear your cache or open the site in Incognito Mode to test.

4. Conflicts with Other Scripts

  • If you already have multiple widgets or tracking codes (like chat tools, pop-ups, analytics), they may conflict.
  • Try placing AI Bot Kit’s code at the very bottom of your footer (before </body>).

5. Plan Limit Reached

  • When you use 100% of your message credits, your chatbot stops replying. On the Free Full Access plan you get 100 message credits one time (they don't reset monthly); on paid plans, credits reset each billing month.
  • Go to Settings → Plans & Billing and check Current Plan to see your remaining message credits.
  • To start again at once, click Add credits for a one-time top-up (50 credits for $9 / 100 credits for $18), or upgrade to a paid plan for message credits that renew every month. On a paid plan, add Extra message credits or upgrade.

6. Browser or Ad Blockers

  • Some ad blockers or privacy extensions can hide third-party scripts.
  • Test on another browser or disable extensions temporarily.

7. Check Your Site's Security Settings

Some websites carry a security setting that blocks outside content, and when it does, the widget simply never appears — no error, no broken image, nothing. It is the most common cause left once the steps above are ruled out, and it is invisible from the page itself.

See Site Security Blocking the Widget for how to tell in under a minute, and exactly what to send your web person.

8. Still Not Working?

If none of the above resolves it:

  • Re-copy a fresh embed code from your dashboard.
  • Remove the old code → paste the new one → save and publish.

If it still doesn’t appear, contact support via the Help Center inside your dashboard.

⚡ Quick Checklist:\ ✅ Saved chatbot in dashboard\ ✅ Correct embed code placement\ ✅ Cache cleared\ ✅ Plan messages not exhausted\ ✅ No script conflicts