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Re-training Your Bot

AI Bot Kit allows you to update and re-train your chatbot anytime. This is useful if you’ve made changes to your website, added new FAQs, or uploaded updated documents.

When Should You Retrain?

  • You’ve updated your website content and want the chatbot to reflect the changes.
  • New products, services, or policies were added.
  • Visitors keep asking questions your bot can’t answer.
  • Old or irrelevant documents need to be replaced.

How to Retrain Your Bot

  1. Log into your Dashboard
  2. Select Your Bot
    • From your list of chatbots, choose the one you want to update.
  3. Open the Knowledge Section
    • Navigate to KNOWLEDGE in the left sidebar.
    • Here you’ll see all the current knowledge sources (documents, URLs, pasted text).
  4. Add or Update Knowledge
    • Upload Documents → Add new PDFs, Word files, or other docs.
    • Add URLs → Insert new website links you want the bot to learn from.
    • Add Text → Paste FAQs or guidelines directly into the editor.
  5. Remove Old Data (Optional)
    • Delete outdated documents, URLs, or text to avoid conflicting answers.
  6. Click Save
    • Once saved, the bot retrains instantly on the new data.
    • No downtime — your updated bot is live immediately.

Best Practices for Re-training

  • Keep your knowledge base clean and organized.
  • Use short, clear documents rather than overloading one huge file.
  • Retrain regularly (e.g., monthly) to keep responses fresh and accurate.
  • Test the bot after retraining to confirm it answers correctly.

Example

  • Before: Bot didn’t know about your new refund policy.
  • Action: You uploaded the updated Refunds & Returns PDF.
  • After: The bot can now instantly answer refund-related questions.

⚡ Tip: Re-training is unlimited — you can add or update knowledge sources anytime as your business grows.