Help Center¶

Getting Help and Support¶

Need Help?¶

At the top right of your AI Botkit dashboard, you'll find a "Need Help?" button. Click it to access multiple support options that can help you get the most out of your chatbot.

Available Help Options

1. AI Botkit Assistant 🤖

• What it is: An instant AI-powered assistant built right into your dashboard
• How to use: Click "AI Botkit Assistant" from the dropdown menu
• What it does: Opens a chat widget where you can ask questions and get instant answers about using AI Botkit
• Best for: Chatbot Setup Help, feature explanations, troubleshooting tips
• When to use: When you need immediate help without waiting for a response

2. Book Free Setup 🎁

• What it is: A free 1-on-1 onboarding call with our expert team
• How to use: Click "Book Free Setup" from the dropdown menu
• What it does: Opens a calendar where you can schedule a 30-minute call with our support team
• What you'll get:
  • Personalized setup assistance
  • Expert guidance on configuring your chatbot
  • Tips and best practices tailored to your needs
  • Help launching your chatbot quickly
• Best for: New users who want hands-on help getting started
• When to use: When you want personalized guidance or have complex setup questions

3. Contact Support 📧

• What it is: A support ticket system for submitting questions or reporting issues
• How to use: Click "Contact Support" from the dropdown menu
• What it does: Opens a contact form where you can submit your question or issue
• What to include:
  • Your name and email
  • A clear subject line
  • Detailed description of your question or issue
• Best for: Specific questions, bug reports, feature requests
• When to use: When you need detailed help or want to report a problem

4. Help Center 📚

• What it is: Comprehensive documentation and guides
• How to use: Click "Help Center" from the dropdown menu
• What it does: Opens our documentation site with articles, guides, and tutorials
• What you'll find:
  • Step-by-step guides for all features
  • Troubleshooting articles
  • Best practices and tips
  • FAQ section
• Best for: Learning how to use features, finding answers to common questions
• When to use: When you want to learn independently or need detailed instructions

VIP Onboarding - Free Setup Call¶

In the sidebar of your dashboard, you'll see a special "VIP Onboarding" section at the bottom. This is your gateway to getting expert help launching your chatbot.

VIP Onboarding is a free 1-on-1 setup call where our expert team helps you:

What Happens During the Call?

During your free setup call, our team will:

• Understand Your Needs: Learn about your business and what you want your chatbot to do
• Configure Your Chatbot: Help you set up all the settings, features, and integrations
• Test Everything: Make sure your chatbot works perfectly before launch
• Answer Questions: Address any questions you have about features or best practices
• Provide Tips: Share expert advice on getting the best results from your chatbot

Who Should Book a VIP Onboarding Call?

• New Users: If you're just getting started and want expert guidance
• Complex Setups: If you have multiple integrations or complex requirements
• Troubleshooting: If you're stuck on something and need immediate help

Benefits of VIP Onboarding

• Avoid Mistakes: Learn best practices from the start
• Personalized Help: Get advice tailored to your specific needs
• Ongoing Support: Build a relationship with our support team

Remember: All support options are designed to help you succeed. Don't hesitate to reach out - we're here to help you build amazing chatbots!